Ataahua - May 2017
We would like to say a big thank you for the way you have managed our property over the last year. As you know, we have a number of properties in Australia as well as our Queenstown one, and Ataahua is by far the best run property we have.
In particular, we have noticed:
- our occupancy rates have built to over 85%
- the efficient and effective management of our guests - we have noted the frequency with which our guests mention how responsive and helpful you have been
- the way you work with us to understand what we want to achieve, providing practical advice and solutions to issues
- your unwavering attention to detail which has raised the standard of cleaning and house-keeping in our property
- great improvements in the booking system such that all sites are now aligned and up to date with bookings and availability
- a step-change in the clarity of our accounts - we now have clear line of sight to the detail and performance of our property
- your extensive network of tradies - it seems you know someone who can fix just about anything, do a great job and show up on time!
- your availability and ability to respond to us quickly by email or face to face when we are in town
- and last but by no means least - the fact that you keep a note of the things we want done and follow them through to resolution. This seems to be a very rare talent in property management!
We have been really pleased with the service provided by the Professionals Holiday Home Property Management Service. They helped us set up our holiday home to the very highest standards, managing all manner of tasks in a very professional manner. Since then they have made sure the property is rented out as much as possible, with an impressive rental income, providing customers with superb holiday experience and us with the peace of mind that everything is always under control. Highly recommended!
Bennetto Cottage - June 2017
We appointed Professionals as Visitor Accommodation Property Manager of our Family Cottage in November last year. As this involved a transition from a long-term rental to a short-term holiday rental, it required additional preparation and organising to get the property to a high standard.
During the transition phase, Professionals were invaluable with their wealth of knowledge and insights into the tourism industry and current visitor market in the area, we could not have achieved the completion of the cottage fit-out without them. As a result, we have been able to maximise our returns for the property and create a beautiful and comfortable short-term holiday stay. The Management team have a great eye for detail and offered practical suggestions and solutions for the set up and styling of our holiday home. We were all very pleased and proud of the result.
Working with Professionals has always been seamless. The Property Managers take responsibility for our property as if it was their own and we have always felt rest assured that the property has been looked after immaculately in our absence. Professionals are proactive in their approach and will always go the extra mile to follow through all work required to a completion of high standard.
We have all enjoyed working with Professionals and would recommend them as a Property Manager to anyone looking for a service of high quality. The Property Management team are passionate, friendly and professional in her approach and has always been extremely reliable and with excellent communication skills.
Professionals Queenstown are the Holiday Property Management team that takes good care of our property. They understand the specific requirement my wife and I have, for the right tenant to stay at our house. This is especially important to us as the house is rented out on a short-term basis through online sites such as airbnb.
We’ve been partnering with Professionals for more than 2 years now. It has been worry free for us. The Property Managers promptly and regularly informs us on the house matters and speedily arranges all the maintenance fixes to keep the house in good order. It is not just the repairs but the total approach in ensuring the house is pleasant to stay in. The financial matters are handled with the high standard of efficiency. This is reassuring as we are currently residing overseas and find it a challenge to look after the property.
We are very pleased with the help given by Professionals. We are grateful that they go the extra mile in helping us foster a good relationship with the tenants; pleasing both parties. As a result, the property is popular with local and overseas guests and we receive favourable reviews.
We have no hesitation in recommending the services of Professionals Queenstown to manage your property.