• Queenstown-01-Earnslaw
  • Queenstown-02-Arrowtown
  • Queenstown-03-twilight
  • Queenstown-04-Kelvin-Heights-Storm
  • Queenstown-05-Dart-River

FAQ

Why is the minimum stay set to 3 Nights?

The Queenstown Lakes District Council has a bylaw that requires holiday homes to be let for a minimum period of 3 nights.

Why is the minimum stay set to 5 Nights over Christmas & New Year?

Peak demand for accommodation in Queenstown occurs across the Christmas and New Year holiday period.  Up to 40,000 visitors will be staying in Queenstown each night and demand on all accommodation is at its highest.  To optimise the usage of our properties, the minimum stay is extended to 5 nights between 20 December to 10 January.

Does the nightly fee include linen and towels?

Yes. All linen and towelling will be provided for your stay.

Does the home have any baby equipment available?

No sorry, we do not provide any baby equipment such as High chair, portacot. You can hire any baby equipment you may need from our preferred suppliers Tots on Tour.

Is there public transport available?

Yes, there are a few public transport options. Please visit the public transport section page on the QLDC website.

How do I collect the key?

There is a lock box at each property. You will receive check-in details via email prior to your arrival.

Do you provide a meet & greet service upon guest arrival?

No, you will receive self check-in details prior to your arrival. This gives you the freedom to check in at your leisure, anytime after 3pm.

Is there Off Street Parking?

Yes, every property has a minimum of two off street parking spaces.

What type of heating is available?

Each property has heat pumps, in the summer months they can be used as air con. The properties also have further heating options eg. Panel heaters in bedrooms, Gas fire, Log burner. Each of our properties also have electric blankets on the beds for your comfort.

Is wifi available?

Yes, wifi is free at all of our properties.

Is there a full kitchen?

Yes, the kitchens are fully equipped for most of your cooking requirements.

Is there a laundry?

Yes, each property has a full laundry service which includes a washing machine, clothes dryer, outdoor or indoor washing line, iron and and ironing board. 

Booking: 

  • Guests under the age of 25 can only check in with a guest 25 years or older. This guest must be on the booking confirmation
  • there is a 2.8% charge when you pay with a credit card
  • Free cancellation up to 30 days before arrival

Check in/out:

We will contact you via email two weeks prior to your arrival with check in details.

  • Check-in from 3:00 pm (15:00)
  • Check-out up to 10:00 am

If you require a late check-out please contact the Property Manager prior to your arrival.  Cleaners will arrive at the property just after 10am for the check-out clean and if guests delay this service a late check-out fee of $100 will occur.

Please Note in all our holiday homes:

  • There is a strict no-smoking policy. If evidence of smoking is found in the home, an additional cleaning fee may apply
  • Noise must be kept to a minimum after 22:00 and before 08:00.
  • Have a strict 'No Party Policy'. Failure to comply with property policies may result in the eviction of guests and the loss of any deposits or payments made.
  • Sorry no Pets allowed

View full terms and conditions

Fisken & Associates Ltd
Licensed REAA 2008
26 Shotover Street, Queenstown 9300

Postal:
PO Box 559, Queenstown 9348
New Zealand

Direct Dial + 64 3 442 7749
Phone + 64 3 442 7747
Fax      + 64 3 442 6459
Mobile    + 64 21 277 8660

reservations@queenstownholiday.nz

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